BUSINESS
HCLTech has extended its AI-driven Engineering services and Digital Process Operations (DPO) partnership with Xerox. The partnership will leverage HCLTech ’s advanced full-stack generative AI (genAI) platform, HCLTech AI Force, to create a unified interface designed to revolutionise how Xerox’s employees and clients interact with the company. This extended collaboration will support the newly established Xerox Global Business Services (GBS) organisation, focusing on improving key business metrics such as working capital, device connectivity, sales efficiency, and the effectiveness of remote problem-solving. Additionally, the partnership will drive the integration of innovative capabilities within GBS, furthering Xerox’s digital transformation roadmap. “As we continue our Reinvention, our aim is to drive enterprise-wide efficiency by centralising processes, platforms, and capabilities. By extending our agreement with HCLTech and leveraging its expertise, Xerox will become more agile while continuously improving employee and client experiences,” said Louie Pastor, executive vice president and chief transformation and administrative officer at Xerox. “This collaboration underscores our dedication to enabling client and partner success across the hybrid workplace.” Raghu Kidambi, corporate vice president and global head of digital process operations at HCLTech, also emphasised the importance of this partnership: “We are proud to partner with Xerox and look forward to deepening our collaboration to drive strategic value in new service development, growth, and cost optimisation. We are dedicated to supporting Xerox in navigating the workplace evolution, enabling a more AI-driven, engineering services-led, and software-enabled organisation.” The partnership between Xerox and HCLTech, which began in 2009, initially focused on product engineering, IT, and process support services. Over the years, HCLTech has utilised its global delivery network—spanning locations in India , Guatemala, Portugal, Bulgaria, Romania, the Philippines, and Sri Lanka—to assist in Xerox’s digital transformation initiatives. Get live Share Market updates, Stock Market Quotes , and the latest India News … Read More and business news on Financial Express. Download the Financial Express App for the latest finance news. None
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